Privacy Policy

1. Introduction

The Playing Space aims to offer a transparent view as to how we use and store personal data in line with the EU’s 2018 General Data Protection Regulation (GDPR).

You may at any time request the personal information that we hold, you may also request for your personal details to be deleted from our database (although in this case we will need to un-enrol your children from any classes that they are attending).

We promise to keep your data safe. We do not pass on or sell any data we collect on these websites to any other businesses or persons. The only people who have access to your data are the teachers who work with your children and the office staff who need to contact you about their classes and care.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us.

2. What Data We Collect

Personal data means any information capable of identifying an individual. We may process certain types of personal data about you as follows:

  • Identity Data may include your full name, your child’s full name and their date of birth.
  • Contact Data may include your home address, email address and telephone numbers.
  • Financial Data may include your payment card details.
  • Transaction Data may include details about payments between us and other details of purchases made by you.

3. Sensitive Data

We need to collect the following sensitive data about your child in pursuit of legitimate interests of The Playing Space lessons and all services:
Health; illnesses, disabilities, allergies

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

Collection of Data

We collect data about you through a variety of different methods including:

  1. Direct Interactions
    You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
    • order our products or services;
    • create an account on our site;
    • subscribe to our service or publications;
    • request resources or marketing be sent to you;
    • give us feedback.
  2. Publicly Available Sources.

4. Use of Data

We will use your personal data only when legally permitted. The most common uses of your personal data are:

  • where we need to perform the contract between us;
  • where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests;
  • where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us.

5. Marketing

You will receive marketing communications from us if you have:

  • requested information from us or purchased goods or services from us; or
  • if you provided us with your details when you registered for a promotion or free resources; and
  • in each case, you have not opted out of receiving that marketing.

6. Change of Purpose

We will use your personal data only for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

7. Disclosures of Your Personal Data

  • Service providers who provide IT and system administration services
  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services
  • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

10. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • request access to your personal data
  • request correction of your personal data
  • request erasure of your personal data
  • object to processing of your personal data
  • request restriction of processing your personal data
  • request transfer of your personal data
  • withdraw consent.

You can read more about these rights on the website of the Information Commissioner’s Office, where there is a great deal of information about and guidance on the GDPR:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

11. Third-party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.