Refunds and Cancellations Policy

1. Weekly drama classes

New Students

  • New students are asked to sign up for a Trial Period. The Trial Period ends at the next half-term break and may last from three to seven weeks.
  • During the Trial Period notice may be given at any time. Any classes unusued at the point at which notice was received will be fully refunded.
  • Trial Period fees are due on or before the first class attended.

After the Trial Period

  • Class fees must be paid half termly or termly, whichever you prefer.
  • Term fees are due at least one month before the start of a new term.
  • If term fees are not paid on time then we cannot guarantee your child a place in the group.

Notice to Stop Attending

  • One month’s notice must be given in writing (send us an email) if you wish to stop attending classes.
  • We rely on parents giving us notice on time, so even if you have not paid for next term’s fees, if you do not give notice in writing, the fees covering the notice period must still be paid.
  • If you give notice in writing after having paid a term’s fees, then any remaining fees already paid, beyond the notice period, can be held on account for another child or used for another Playing Space product (e.g. a birthday party, holiday workshop or private class). Alternatively, we will refund the unused fees into your bank account.

2. Holiday Workshops

  • All payments for holiday workshops are non-refundable.
  • At the discretion of The Playing Space, cancellations for holiday bookings may be accepted on the basis of medical reasons. Any places booked or reserved but not paid for in full may be revoked.
  • Bookings for all holiday workshops are non-transferable. A registered and booked participant’s place in a holiday workshop cannot be offered to another child without the written permission of The Playing Space.

3. Private Classes, Including Teacher Training (either at your home or at our venues)

  • The Playing Space will refund in full any fees for private classes as long as we are given two weeks notice that you are no longer available.
  • If you let us know more than 48 hours before a class takes place that you are no longer available, then we will to our best to reschedule to a mutually convenient time or refund 50% of the cost of the class.
  • There is no refund due if you give us less than 48 hours notice.
  • If a class teacher cancels for any reason, then we will do our best to supply a suitable cover teacher. If it is not possible to arrange cover, or the client prefers not to have a cover teacher, then we will refund in full or reschedule to a mutually convenient time.

4. Group Teacher Training Sessions

  • 90% of the class fee will be refunded if a participant cancels one month or more before the session date.
  • 50% of the class fee will be refunded if a participant cancels less than one month and more than two weeks before the session date.
  • If a participant books for several sessions and needs to cancel one or some of them, then the fees for these sessions are fully refunded as long as the cancellation is made two weeks or more before the date of the first cancelled session.
  • If a participant cancels with less than two week’s notice, then he or she will be switched to a correspondence course covering the same material.

5. Parties

  1. We ask for a non-refundable deposit of £50 to secure the booking. We also accept the full amount up front. Otherwise, the remaining fee is due no later than 72 hours before the party.
  2. The remaining fee is fully refundable as long as we get 72 hours notice that the party will not go ahead.
  3. If you cancel the party for any reason, we will rearrange to a mutually convenient date at no extra cost as long as we get 24 hours notice.
  4. If extreme circumstance beyond our control prevent the entertainment from going ahead (e.g. teacher falls ill on day of party and we can’t find a replacement or gets stuck underground with no way of contacting anyone) then we refund the cost of the party in full. (In all our years of organising parties, this has not yet happened!)