About Us
Who We Are
GABI MADDOCKS
Founder / Partner / Principal
Gabi’s love of drama began at age 5, when she started attending the small groups Sheila Sacks ran from her North London home. Moving to Bedford, Gabi took acting classes with Vivienne Redford, who introduced her to LAMDA exams. At school she played the title role in Antigone and directed Daisy Pulls It Off. During her gap year at college in Stratford-upon-Avon, she took a Theatre Studies A-Level.
Gabi studied Natural Sciences at Cambridge University and then did postgraduate actor training at Drama Studio London. From 2000 to 2001, Gabi lived (with Steven) in the Cape Verde Islands in West Africa. There she taught children and adults, trained teachers and ran drama workshops.
Back home, in 2002 Gabi established Greenacre Drama Classes, which in 2009 became The Playing Space. In between teaching classes, training drama teachers, running the company and all her other responsibilities, Gabi directs and acts in plays.
Steven Maddocks
Founder / Partner
Steven made his stage debut at the age of 4, when his Mary in the School Nativity charmed audiences and critics alike. He continued to perform throughout his schooldays; highlights included a number of Shakespearean roles and first prize in his school monologue competition.
After school, Steven studied English at Oxford University – but spent rather more time in the theatre than the lecture hall. He did a stint as President of OUDS (the Oxford University Dramatic Society). After his degree he bowed to the inevitable and did a Postgraduate Diploma in Acting at The Webber Douglas Academy.
As well as his many responsibilities at The Playing Space, at the coal face or behind the scenes, Steven makes full use of his theatrical training. He produces, directs, writes and acts in plays. He also runs corporate voice and presentation training workshops.
Jennie Eggleton
Partner / Teacher / Administrator
Before joining The Playing Space in 2013, Jennie read for her BA in English and Theatre studies at Leeds University. She then went on to a Postgraduate Diploma at Drama Studio London.
Growing up, Jennie regularly appeared on stage for the Garden Suburb Theatre, of which many current Playing Space students (and some teachers) are members. Jennie’s most notable performance was as Dorothy in The Wizard of Oz (many years ago!)
Outside The Playing Space, Jennie works as an actor and co-runs the theatre company Mrs C’s Collective, which is an associate company of The Space Theatre. She has appeared in a number of films and TV shows, including Wonder Woman and the Disney show The Evermoor Chronicles. Her numerous theatre roles have taken her as far as Hong Kong. When she is not acting or teaching, Jennie enjoys long walks in the countryside and snuggling with her cat Luna.
Rebekah Paterson
Partner / Teacher
Rebekah enjoyed acting and singing from a young age. As a child, she performed regularly with local theatre companies and school choirs.
After two years at college in East Sussex, where she specialised in Performing Arts, Rebekah went on to study Drama and Theatre Arts with Performing Arts at Middlesex University. She then spent two years juggling an admin job in the city with volunteer work for children’s activity groups, including Little Angel Theatre, Discover Children’s Story Centre and The Albany Theatre Youth Programme.
Leaving her city job to pursue a career working with children, Rebekah started her own storytelling and crafts company, Spinning Top Tales. In 2011 she met and began working with Gabi. She cherishes the safe and fun environment at The Playing Space, which encourages children to be more comfortable and confident and enhanced their social and life skills for the future.
ABI HABERFIELD
Partner / Teacher / Administrator
At the age of 8, Abi joined her local Amateur Dramatics group, The Portsmouth Players, where she discovered her first loves: singing, dancing and acting. She studied for a BTEC in Musical Theatre at South Downs College, where she landed the lead role in her final production. She also completed her singing grades, with an Upper Distinction at Grade 8.
After a degree in Musical Theatre at Colchester Institute, Abi gained a place at The American Academy of Musical Theatre, based in Old Street, London. Having worked professionally on and off for a few years, Abi soon found her second love: teaching drama. Since 2012 she has been teaching at The Playing Space, where she nurtures the dramatic talent of the next generation. Abi has built wonderful relationships with all her students over the years and feels very lucky to have been a part of their drama journeys, whether their aim is to gain the confidence to speak out loud, audition for the school play or pursue a dramatic career.
In her spare time, Abi often performs with Garden Suburb Theatre, where she has played several lead roles.
Holly Rivers
Teacher
Holly grew up in Wales, where she spent her time drawing, reading and wishing that she was Pippi Longstocking. As a child actor, she played the role of Drusilla Paddock in all three series of The Worst Witch (CITV), and as an adult she has clocked up multiple acting credits across TV, theatre, music video and commercials.
When she gave up acting professionally, drama facilitation was a natural progression. Holly is now committed to providing children with a safe, fun and inclusive environment in which to explore the performing arts.
As well as working for The Playing Space, Holly is a children’s author. Her debut novel Demelza and the Spectre Detectors (Chicken House, 2020), was featured on Dermot O’Leary’s Radio 2 breakfast show. BookTrust have described it as ‘a spooky story fizzing with energy and humour’.
In her spare time Holly loves travelling, playing the ukulele, eating sushi, buying second hand clothes, and being by the sea. She lives in London with her girlfriend, and she still wishes that she was Pippi Longstocking.
IMOGEN READ
Teacher
Imogen is a Los Angeles–born actress, movement director, and classical singer.
As well as teaching at The Playing Space, Imogen works as an actress and theatre maker. She is part of the Old School Players theatre company, where she frequently performs new writing pieces around the country.
As a child, Imogen spent eleven years at Jackie Palmer Stage School and Agency, where she fell in love with performing. After finishing school, she spent a year with Jam Theatre Company. There, she taught young children and teenagers alongside her own classes. She learned a lot from her students and particularly admired their out-of-the-box ideas.
Her favourite role to date was playing the singing and dancing Lizzie Lemon in children’s pop group The Frooticals.
In 2017 Imogen studied a Foundation Course in Acting at The Oxford School of Drama. She then moved to London to complete her professional training at Fourth Monkey actor training company.
KIRSTEN MOORE
Summer School Teacher
Kirsten is a teacher, actress, and LAMDA examiner. Growing up in North West London, she attended Adele’s Dance School and The Sylvia Young Theatre Saturday School and was involved in numerous school productions and concerts.
After studying Theatre and Professional Practice at Coventry University, Kirsten went on to train at ALRA, where she gained an MA in Professional Acting.
Recent theatre credits include Picasso’s Women (Edinburgh Fringe Festival/Gallery Different), Eleanor Marx: The Jewess of Jews Walk (Sydenham Centre), The Air Raid (Market Theatre), Changing State (Hen & Chickens Theatre), Aladdin the Panto (UK Tour) and Macbeth (Lion & Unicorn Theatre). Kirsten has also featured in numerous short films, commercials and music videos. In corporate settings, her work includes professional role play.
Kirsten has taught drama at stage schools across London and Essex, with students ranging in age from 3 to 16+. She has written and directed adaptations and original plays and has a specialism in facilitating within SEN settings. She is on the board of examiners at LAMDA.
MEGAN MCCLYMONT
Teacher
Megan’s love of performing was sparked at a young age. Participating in choirs, school performances, amateur dramatics and dance shows paved the way to a future in the creative arts.
After school – and travelling to New Zealand and back – Megan began a Foundation in Acting at Mountview before moving to London to train at Fourth Monkey. There she fell in love with the ensemble ethos, the demands of physical theatre and the creativity of puppetry and mime. After graduation and an Italian tour of The Wizard of Oz with Erasmus Theatre, Megan began working with children’s performing arts companies. She discovered a passion for supporting young people on their creative journey.
Megan has pursued this passion and is particularly interested in the benefits of performing arts for mental health and well-being. She roots her practice in helping children to develop confidence and self-esteem. Megan’s understanding of the physical nature of performance has led her to yoga. She is a keen yogi, and will be completing her youth yoga teacher training in April.
A Short History of The Playing Space
The Playing Space started life as Greenacre Drama Classes, set up by Gabi Maddocks in 2002. In 2008 Gabi’s husband Steven took over her classes while she was at home with their second baby. The following Spring they decided to join forces on a permanent basis. They relaunched the company as The Playing Space.
At first, they taught at The Playing Space and ran the company on a part-time basis. However, word was spreading, and by 2011 they had a full weekly programme of classes.
The next expansion was into birthday parties and school drama clubs. With an increasingly busy office, It was time to take on other teachers. Both Siobhan and Rebekah joined the team in 2011, running their own weekly classes. Abi, Holly and Jennie followed soon after, with Gina being the most recent addition to our core team when she joined two years ago.
The extra hands on deck gave Gabi time to start running teacher training seminars, which are attended by teachers all over the UK and beyond! Steven moved into professional presentation training and voice coaching. Between them they have also started publishing teacher resource books, which are 5* rated with positive reviews. They continue to teach classes and direct productions at The Playing Space when their schedules allow.
Our Philosophy
For everyone who works at The Playing Space, it is our own love of drama – and our own happy memories of the drama lessons we had when we were younger – that has brought us to this point.
The Playing Space has always had the development of real life skills at the core of its ethos. Some of these skills are obvious, such as confidence, communication, teamwork, and listening. Some are hidden deeper beneath the surface, such as empathy, initiative, perseverance and the courage to step out of comfort zones.
We’re clever at disguising all this wonderful education and training underneath all the fun that our students are having, but we have a sneaking suspicion that many of them realise that, as well as really enjoying their weekly lesson, they are also benefitting in lots of other ways.
Most importantly, we want every child in our groups to feel they belong. We achieve this by keeping group sizes small, and by gently challenging our students to step outside their comfort zones in a way they can manage, and without fear of being judged or criticised.
To sum up The Playing Space philosophy: we want our students to develop the confidence and skills to express themselves well by giving them a fun and safe environment in which to practise.
Our Policies
Covid-19 Protocols
for weekly face-to-face Speech and Drama classes.
Updated March 2022.
All remaining government restrictions relating to Covid have now been removed. However, Covid hasn’t disappeared, and we want to reduce risk as far as possible, while still ensuring that our students enjoy their classes. So here are our current policies:
- We will continue to keep rooms ventilated and group sizes at a maximum of 8–10 depending on the size of the room.
- Teachers will test themselves if they develop COVID-like symptoms, and won’t teach if they test positive.
- We ask that students test themselves if they develop COVID-like symptoms, and do not attend classes if they test positive.
- We ask that parents let us know if a student tests positive after attending a class so that we can let the others know.
Trial Period / Refunds and Cancellations
1. Weekly drama classes
New Students
- New students are asked to sign up for a Trial Period. The Trial Period ends at the next half-term break and may last from three to seven weeks.
- During the Trial Period notice may be given at any time. Any classes unused at the point at which notice was received will be fully refunded.
- Trial Period fees are due on or before the first class attended.
After the Trial Period
- Class fees must be paid half termly or termly, whichever you prefer.
- Term fees are due at least one month before the start of a new term.
- If term fees are not paid on time then we cannot guarantee your child a place in the group.
Notice to Stop Attending
- One month’s notice must be given in writing (send us an email) if you wish to stop attending classes.
- We rely on parents giving us notice on time, so even if you have not paid for next term’s fees, if you do not give notice in writing, the fees covering the notice period must still be paid.
- If you give notice in writing after having paid a term’s fees, then any remaining fees already paid, beyond the notice period, can be held on account for another child or used for another Playing Space product (e.g. a birthday party, holiday workshop or private class). Alternatively, we will refund the unused fees into your bank account.
2. Holiday Workshops
- All payments for holiday workshops are non-refundable.
- At the discretion of The Playing Space, cancellations for holiday bookings may be accepted on the basis of medical reasons. Any places booked or reserved but not paid for in full may be revoked.
- Bookings for all holiday workshops are non-transferable. A registered and booked participant’s place in a holiday workshop cannot be offered to another child without the written permission of The Playing Space.
3. Private Classes, Including Teacher Training (either at your home or at our venues)
- The Playing Space will refund in full any fees for private classes as long as we are given two weeks notice that you are no longer available.
- If you let us know more than 48 hours before a class takes place that you are no longer available, then we will to our best to reschedule to a mutually convenient time or refund 50% of the cost of the class.
- There is no refund due if you give us less than 48 hours notice.
- If a class teacher cancels for any reason, then we will do our best to supply a suitable cover teacher. If it is not possible to arrange cover, or the client prefers not to have a cover teacher, then we will refund in full or reschedule to a mutually convenient time.
4. Group Teacher Training Sessions
- 90% of the class fee will be refunded if a participant cancels one month or more before the session date.
- 50% of the class fee will be refunded if a participant cancels less than one month and more than two weeks before the session date.
- If a participant books for several sessions and needs to cancel one or some of them, then the fees for these sessions are fully refunded as long as the cancellation is made two weeks or more before the date of the first cancelled session.
- If a participant cancels with less than two week’s notice, then he or she will be switched to a correspondence course covering the same material.
5. Parties
- We ask for a non-refundable deposit of £50 to secure the booking. We also accept the full amount up front. Otherwise, the remaining fee is due no later than 72 hours before the party.
- The remaining fee is fully refundable as long as we get 72 hours notice that the party will not go ahead.
- If you cancel the party for any reason, we will rearrange to a mutually convenient date at no extra cost as long as we get 24 hours notice.
- If extreme circumstance beyond our control prevent the entertainment from going ahead (e.g. teacher falls ill on day of party and we can’t find a replacement or gets stuck underground with no way of contacting anyone) then we refund the cost of the party in full. (In all our years of organising parties, this has not yet happened!)
Privacy Policy
1. Introduction
The Playing Space aims to offer a transparent view as to how we use and store personal data in line with the EU’s 2018 General Data Protection Regulation (GDPR).
You may at any time request the personal information that we hold, you may also request for your personal details to be deleted from our database (although in this case we will need to un-enrol your children from any classes that they are attending).
We promise to keep your data safe. We do not pass on or sell any data we collect on these websites to any other businesses or persons. The only people who have access to your data are the teachers who work with your children and the office staff who need to contact you about their classes and care.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us.
2. What Data We Collect
Personal data means any information capable of identifying an individual. We may process certain types of personal data about you as follows:
- Identity Data may include your full name, your child’s full name and their date of birth.
- Contact Data may include your home address, email address and telephone numbers.
- Financial Data may include your payment card details.
- Transaction Data may include details about payments between us and other details of purchases made by you.
Sensitive Data
We need to collect the following sensitive data about your child in pursuit of legitimate interests of The Playing Space lessons and all services:
Health; illnesses, disabilities, allergies
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
3. Collection of Data
We collect data about you through a variety of different methods including:
- Direct Interactions
- order our products or services;
- create an account on our site;
- subscribe to our service or publications;
- request resources or marketing be sent to you;
- give us feedback.
- Publicly Available Sources.
You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
4. Use of Data
We will use your personal data only when legally permitted. The most common uses of your personal data are:
- where we need to perform the contract between us;
- where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests;
- where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us.
5. Marketing
You will receive marketing communications from us if you have:
- requested information from us or purchased goods or services from us; or
- if you provided us with your details when you registered for a promotion or free resources; and
- in each case, you have not opted out of receiving that marketing.
6. Change of Purpose
We will use your personal data only for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
7. Disclosures of Your Personal Data
We may have to share your personal data with the parties set out below:
- Service providers who provide IT and system administration services
- Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services
- HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specific purposes and in accordance with our instructions.
8. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
9. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
10. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- request access to your personal data
- request correction of your personal data
- request erasure of your personal data
- object to processing of your personal data
- request restriction of processing your personal data
- request transfer of your personal data
- withdraw consent.
You can read more about these rights on the website of the Information Commissioner’s Office, where there is a great deal of information about and guidance on the GDPR:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you wish to exercise any of the rights set out above, please email us.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
11. Third-party Links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Bullying and Harassment Policy
Updated 23rd November 2018.
- Introduction
- What is Harassment?
- physical conduct such as assaulting a person or making obscene gestures;
- verbal conduct such as making racist, sexist, sectarian or homophobic remarks; making derogatory comments about a person’s age or disability; or singing songs of this nature;
- visual or written material containing racist, sexist, sectarian, homophobic or other derogatory words or pictures (e.g. in posters, graffiti, letters or emails);
- isolating a person or refusing to co-operate or help them at work or by excluding them from work-related social activities;
- forcing a person to offer sexual favours or to take part in religious or political activities.
- What is Bullying?
- Implications of Harassment and Bullying
- Employees’ Rights
- Grievance Procedure
- Employees’ Responsibilities
- Employer’s Responsibilities
- provide all partners and employees (including self-employed teachers and assistants) with a copy of this policy and explain it to them;
- provide appropriate training to partners and employees (including self-employed teachers and assistants);
- ensure that all complaints of harassment and bullying are dealt with promptly, seriously and confidentially and in accordance with our internal grievance procedure;
- set a good example by treating employees with fairness, dignity and respect;
- be alert to unacceptable behaviour and take appropriate action to stop it;
- monitor all incidents of harassment and bullying and review the effectiveness of this policy periodically.
We are an equal opportunities employer. This means that we will make good faith efforts to comply with the spirit and letter of the equality laws and other laws.
It is the policy of The Playing Space to provide a neutral and harmonious environment that is free from harassment and intimidation, where all employees, management, beneficiaries, volunteers and supporters are treated with dignity and respect. Bullying or harassment is unacceptable and will not be tolerated under any circumstances.
All employees, management, beneficiaries, volunteers and supporters of The Playing Space are expected to comply with this policy and not to behave in a way that humiliates, intimidates or undermines others.
The Playing Space is dedicated to ensuring that all participants and employees involved in our activities are treated and valued equally, regardless of sex, gender identity, ethnicity, religion, additional educational needs, disability, pregnancy or maternity, and sexual orientation.
Harassment is unwanted conduct related to the equality grounds which damages, or which is done with the aim of damaging, a person’s dignity or of creating an intimidating, hostile, degrading, humiliating or offensive environment for that person.
Many forms of misbehaviour may amount to harassment; examples include:
Bullying is similar to harassment in the sense that it too is offensive, hostile or oppressive behaviour. The main difference is that bullying behaviour need not be related to the equality grounds, but may be done for other reasons, such as jealousy or personal dislike, revenge or insecurity.
Harassment and bullying can damage the health, confidence, morale and performance of employees who are affected by it. Harassment is unlawful under the equality laws. Harassment and bullying may also be civil or criminal offences and may contravene health and safety law.
Quite apart from the legal implications, both harassment and bullying are contrary to the standards of behaviour that we expect of our employees. Both types of behaviour are unacceptable in our workplace and are not permitted or condoned. We will treat such behaviour as misconduct, which may warrant dismissal from employment.
Our employees have a right to work in a good and harmonious environment that is free from harassment and bullying and to complain about such behaviour should it occur.
We have established an internal grievance procedure to deal with such complaints and we would encourage aggrieved employees to use it. All complaints will be dealt with seriously, promptly and confidentially.
Employees who make complaints, and others who give evidence or information in connection with such complaints, will not be victimised (i.e. they will not be discriminated against, harassed or bullied in retaliation for their actions). Victimisation is also discrimination contrary to the equality laws and this policy. We will treat it as misconduct, which may warrant dismissal from employment.
All our employees must comply with this policy. They must treat each other with dignity and respect. They must not themselves commit any acts of harassment or bullying against any person, such as their co-workers, our job applicants or our customers. Such behaviour will not be permitted or condoned. We will treat it as misconduct, which may warrant dismissal from employment.
All our employees should discourage harassment and bullying by making it clear that they find such behaviour unacceptable and by supporting co-workers who suffer such treatment. Any employee who is aware of any incidence of harassment or bullying should alert a manager or supervisor to enable us to deal with it.
We will continually make good faith efforts to implement this policy. Managing Partner, Gabi Maddocks will carry out the main responsibility for this. But all employees have a responsibility to adhere to this policy on a day-to-day basis, especially in setting a good example for our students to follow, and to intervene where necessary to protect and reassure employees.
To implement this policy, we will:
Child Protection Policy and Procedures
Updated 29th October 2018
Provided below:
Our Child Protection Policy
Our Child Protection Procedures
Our Good Practice Guidelines
Our Special Policy for Advanced Classes
The Playing Space Child Protection Policy
Safeguarding children is the responsibility of everyone.
The Playing Space recognizes its responsibility to safeguard and promote the welfare of children within the legal framework of the Children Acts 1989 and 2004.
We are aware that many children and young people are the victims of different kinds of abuse and that they can be subjected to social factors that have an adverse impact upon their lives – including domestic violence, substance misuse, bullying, child prostitution and ritualistic abuse. We aim to create a safe environment within which children and young people can thrive and adults can work with the security of clear guidance.
Under the terms of the Children Act 2004 anyone under the age of 18 is considered to be a child/young person.
These guidelines are for the use of all paid staff, volunteers and visitors. We will make them available to the parents and carers of the children and young people to whom we offer a service. Through them, we will endeavour to ensure that:
- children and young people are listened to, valued and respected;
- staff are aware of the need to be alert to the signs of abuse and know what to do with their concerns;
- all paid and unpaid staff are subject to rigorous recruitment procedures;
- all paid and unpaid staff are given appropriate support and training.
All child protection concerns should be acted upon immediately. If you are concerned that a child might be at risk or is actually suffering abuse, you should tell the designated child protection officer within your organization.
Your designated officer is: Gabrielle Maddocks 07817 420392
If the designated officer is not available and you are faced with an emergency situation, contact Enfield Single Point of Entry on 020 8379 5555 (or call 999).
The Playing Space Child Protection Procedures
1. Recognising Signs of Abuse
It can often be difficult to recognize abuse. The signs listed in these guidelines are only indicators and many can have reasonable explanations. Children may behave strangely or seem unhappy for many reasons, as they move through the stages of childhood or their family experiences changes. It is nevertheless important to know what could indicate that abuse is taking place and to be alert to the need to consult further.
Someone can abuse a child by actively inflicting harm or by failing to act to prevent harm. Abuse can take place within a family, in an institutional or community setting, by telephone or on the Internet. Abuse can be carried out by someone known to a child or by a complete stranger.
If you are worried about a child it is important that you keep a written record of any physical or behavioural signs and symptoms. In this way you can monitor whether or not a pattern emerges and provide evidence to any investigation if required.
Physical Abuse
Physical abuse can involve hitting, shaking, throwing, poisoning, burning, scalding, drowning, and suffocating. It can also result when a parent or carer deliberately causes the ill health of a child in order to seek attention; this is called fabricated illness, or Munchhausen’s Syndrome by Proxy. Symptoms that indicate physical abuse include:
- bruising in or around the mouth, on the back, buttocks or rectal area;
- finger mark bruising or grasp marks on the limbs or chest of a small child;
- bites;
- burn and scald marks; small round burns that could be caused by a cigarette;
- fractures to arms, legs or ribs in a small child;
- large numbers of scars of different sizes or ages.
Emotional Abuse
Emotional abuse happens when a child’s need for love, security, praise and recognition is not met. It usually co-exists with other forms of abuse. Emotionally abusive behaviour occurs if a parent, carer or authority figure is consistently hostile, rejecting, threatening or undermining. It can also result when children are prevented from social contact with others, or if developmentally inappropriate expectations are imposed upon them. It may involve seeing or hearing the ill-treatment of someone else. Symptoms that indicate emotional abuse include:
- excessively clingy or attention-seeking behaviour;
- very low self esteem or excessive self-criticism;
- excessively withdrawn behaviour or fearfulness; a ‘frozen watchfulness’;
- despondency;
- lack of appropriate boundaries with strangers; too eager to please;
- eating disorders.
Neglect
Neglect is the persistent failure to meet a child’s basic physical and/or psychological needs, causing damage to their health and development. It may involve a parent or carer failing to provide adequate food, shelter or clothing, failing to protect a child from harm or danger, or failing to access appropriate medical care and treatment when necessary. It can exist in isolation or in combination with other forms of abuse. Symptoms of physical and emotional neglect can include:
- inadequate supervision; being left alone for long periods of time;
- lack of stimulation, social contact or education;
- inadequate nutrition, leading to ill-health;
- constant hunger; stealing or gorging food;
- failure to seek or to follow medical advice such that a child’s life or development is endangered;
- inappropriate clothing for conditions.
Sexual Abuse
Sexual abuse involves forcing or enticing a child or young person to take part in sexual activities, whether or not the child is aware of what is happening. This may include physical contact, both penetrative and non-penetrative, or involve no contact, such as watching sexual activities or looking at pornographic material. Encouraging children to act in sexually inappropriate ways is also abusive. Under the Sexual Offences Act 2003, any sexual activity – contact or non-contact – with a child under the age of 13, is a crime. Symptoms of sexual abuse include:
- allegations or disclosure;
- genital soreness, injuries or discomfort;
- sexually transmitted diseases; urinary infections;
- excessive preoccupation with sexual matters; inappropriately sexualized play, words or drawing;
- a child who is sexually provocative or seductive with adults;
- repeated sleep disturbances through nightmares and/or wetting.
Older children and young people may additionally exhibit:
- depression;
- drug and/or alcohol abuse;
- eating disorders; obsessive behaviours;
- self mutilation; suicide attempts;
- school/peer/relationship problems.
2. What to Do With Your Concerns
In the event that a child makes an allegation or disclosure of abuse against an adult or another child or young person, it is important that you:
- listen to them and/or closely observe their presentation and behaviour;
- let them know that you take what they are saying seriously;
- do not attempt to question or interview them yourself;
- let them know that you will need to tell someone else in order to help them;
- do not promise to keep what they tell you secret;
- inform your designated child protection officer as soon as possible;
- make a written record of the incident or events.
Sometimes you may just feel concerned about a child but do not know whether to share your concerns or not. In this situation you should always raise your concerns with your designated child protection officer, who will help you to decide what to do. The responsibility for investigating allegations of abuse, whether they result from the disclosure of a child or the concerns of an adult, lies with social workers (Enfield Children’s Service) and the Police Child Abuse Investigation Team (CAIT). It is normally the responsibility of the designated child protection officer to make a referral to these agencies, but if you judge the situation to be an emergency and/or you require urgent advice in the absence of the designated officer, you must report your concerns directly, using the contacts listed at the beginning guidelines. The Children’s Service also employs Child Protection Advisors (CPAs), whom you can contact in office hours for further specialist guidance.
The Duty social worker or CPA will advise you when or whether to inform the child’s parents or carers about any concerns. If they decide to pursue a child protection investigation, you should:
- work closely and collaboratively with all professionals involved in the investigation, in order to keep the child safe;
- attend a child protection conference if you are invited. You will be asked to provide information about your involvement with the child, which is why it is important to keep records of your concerns;
- attend any subsequent child protection review conferences.
3. Allegations Made Against Staff or Volunteers
Organisations that work or come into contact with children and young people need to be aware of the possibility that allegations of abuse will be made against members of their staff. Allegations will usually be that some kind of abuse has taken place. They can be made by children and young people and they can be made by other concerned adults. Allegations can be made for a variety of reasons. Some of the most common are:
- abuse has actually taken place;
- something happens to a child that reminds them of an event that happened in the past – the child is unable to recognise that the situation and the people are different;
- children can misinterpret your language or your actions because they are reminded of something else;
- some children know how powerful an allegation can be; if they are angry with you about something they can make an allegation as a way of hitting out;
- an allegation can be a way of seeking attention.
All allegations should be brought to the notice of the designated child protection officer immediately. In cases where the allegation is made against this person, the complainant should approach a more senior official or take the following action him or herself:
- make sure that the child in question is safe and away from the alleged abuser;
- contact the Children’s Service Referral & Assessment Team relevant to where the child lives;
- contact the parents or carers of the child if advised to do so by the social worker/officer in charge of allegations;
- irrespective of any investigation by social workers or the police, you should follow the appropriate disciplinary procedure; common practice is for the alleged abuser to be suspended from work until the outcome of any investigation is clear;
- consider whether the person has access to children anywhere else and whether those organisations or groups need to be informed;
- act upon the decisions made in any strategy meeting.
All incidents should be investigated internally after any external investigation has finished, to review organisational practice and put in place any additional measures to prevent a similar thing happening again.
The Playing Space Child Protection: Good Practice Guidelines
All personnel should be encouraged to demonstrate exemplary behaviour in order to protect themselves from false allegations. The following are common sense examples of how to create a positive culture and climate.
Good practice means:
- always working in an open environment (e.g. avoiding private or unobserved situations and encouraging open communication with no secrets);
- treating all young people with respect and dignity;
- building relationships based on mutual trust, which empowers children to share in the decision-making process;
- making activities fun, enjoyable and promoting fair play, without prejudice.
- ensuring that if any form of manual/physical support is required, it should be provided openly and appropriately. Care is needed, as it is difficult to position hands appropriately in certain circumstances. Young people should ideally be consulted and their agreement gained where possible. Some parents are becoming increasingly sensitive about manual support and their views should always be carefully considered.
- giving enthusiastic and constructive feedback rather than negative criticism;
- securing parental consent in writing for the child’s participation, if the need arises to administer emergency first aid and/or other medical treatment;
- keeping a written record of any incident or accident that occurs, along with the details of any treatment given.
Practices to be Avoided
The following should be avoided except in emergencies. If cases arise where these situations are unavoidable it should be with the full knowledge and consent of the Course Facilitator or the child’s parents. For example, a child sustains an injury and needs to go to hospital, or a parent fails to arrive to pick a child up at the end of a session:
- Avoid spending excessive amounts of time alone with children away from others.
- Avoid taking a child in a private vehicle.
Practices Never to be Sanctioned
The following should never be sanctioned. You should never:
- engage in rough, physical or sexually provocative games, including horseplay;
- allow or engage in any form of inappropriate touching;
- allow children to use inappropriate language unchallenged;
- make sexually suggestive comments to a child, even in fun;
- reduce a child to tears as a form of control;
- allow allegations made by a child to go unchallenged, unrecorded or not acted upon;
- do things of a personal nature for children, which they can do for themselves.
N.B. It may sometimes be necessary for staff or volunteers to do things of a personal nature for children, particularly if they are very young. There is a need to be responsive to a person’s reactions. If a person is fully dependent on you, talk with him/her about what you are doing and give choices where possible. This is particularly so if you are involved in any dressing or undressing of outer clothing, or where there is physical contact, lifting or assisting a child to carry out particular activities.
Incidents that must be reported/recorded
If any of the following occur you should report this immediately to the Designated Child Protection Officer or to another colleague and record the incident. It may also be appropriate to ensure the parents of the child are informed:
- you accidentally hurt a child;
- a child seems distressed in any manner;
- a child misunderstands or misinterprets something you have done;
- you are concerned that a child is responding inappropriately to something you’ve done.
Special Policy for Advanced Classes
As these classes have a maximum of four students, and not all groups are full, it is possible that on occasion only one student will attend. As some of our Advanced classes are in areas away from other people (in particular The Studio, at the bottom of the garden of 19 Greenacre Walk N14 7DB) we recognize that students may feel vulnerable especially if they are in a lesson with a teacher with whom they are less familiar e.g. a new or cover teacher.
If we are aware in advance that there will be only one student present then we will contact their parent in advance of the class to explain the situation and ask if they would like to go ahead, or cancel the session.
However sometimes students are absent without informing us and it may not become apparent that there is only one student attending until the class begins. In these circumstances the teacher (even if a regular teacher) will offer the student the opportunity to cancel the class. The teacher will also attempt to contact the parent to explain the situation and say that their child is either happy to continue the lesson OR would like to be collected/make their own way home early. If the class is cancelled the parent will be offered a refund or a catch-up class.
All staff have regular DBS checks and work for The Playing Space following our Safer Recruitment Policy, and this policy is in place to protect our teachers and also to avoid placing our students in what they might feel is a vulnerable situation.
Complaints Procedure
The Playing Space welcomes suggestions and comments from parents and students, and takes seriously complaints and concerns they may raise. The following shows you how to use our complaints procedure.
A complaint will be treated as an expression of genuine dissatisfaction, which needs a response.
We wish to ensure that:
- parents wishing to make a complaint know how to do so;
- we respond to complaints within a reasonable time;
- we respond to complaints in a courteous and efficient way;
- parents realise that we listen and take complaints seriously;
- we take action where appropriate.
- In the first instance please address your concerns to the member of staff most closely concerned with the issue. Feel free to contact them by phone, letter, email or in person stating as clearly as possible what is troubling you.
- If another child is involved please do not approach them or their parents directly with your concerns, but allow us to mediate.
- We hope that the matter will be resolved quickly and that you will be satisfied with the response. If however you feel that your concern or suggestion has not been considered fully or fairly then you can make an official complaint to Gabrielle Maddocks, Artistic Director,
who is designated Complaints Co-ordinator. - The Complaints Co-ordinator will discuss matters with you in private, to hear whatever matters you wish to draw to her attention, and to resolve the problem in a mutually satisfactory way.
- In the event that you are dissatisfied with the Complaints Co-ordinator decision, you may renew the complaint before the Administrative Director, Steven Maddocks, who will hear in private your grievance and make a fresh and independent decision upon your complaint.
- In the event that the complaint involves allegations against the Complaints Co-ordinator, the Complaints Co-ordinator shall direct that the renewed hearing of the complaint shall be heard before the Administrative Director who will hear in private your grievance and make a fresh and independent decision upon your complaint.
- After Complaints have been heard by the Complaints Co-ordinator and/or the Administrative Director, the matter shall be considered closed and any decision made is final.
- If you are not satisfied with how your complaint has been handled, then please contact Ofsted on 0300 123 1231.